Terms of Service
Last updated: 2 August 2026 · Privacy Policy
These terms are the agreement between you and us for using FireSiteChat. By using the service you accept them. If you don't accept them, please don't use the service.
What FireSiteChat is
FireSiteChat is an AI chat service that answers questions using the content of a chosen website. You can use it as a web app, as a chat box that website owners add to their own site, or as a browser extension.
AI answers can be wrong
Answers are generated by artificial intelligence and can contain mistakes, be incomplete, or be out of date. Some answers are automatically double-checked and some are not. A label tells you which, but no label is a guarantee. Don't rely on answers as professional advice (legal, financial, medical, or otherwise); always check important information yourself.
Using it with or without an account
You can chat without signing up. Signing in lets us save your chat history so you can return to it. What we keep in each case is explained, in plain terms, in our Privacy Policy. You can delete your conversations or your whole account at any time.
Websites and the chat box
- Adding a website creates an assistant grounded on that site's public content, which we read the way a search engine does.
- You may only add the chat box to a website you own or are allowed to manage, and you're responsible for telling your own visitors, in your own privacy notice, that an AI chat tool is available on your site and how it works.
- Some management features require us to verify that you're authorised to manage a website. We review these requests and may decline or later withdraw verification at our discretion.
- Website content stays the property of its owner. If you run a website and would prefer it not be available on FireSiteChat, contact us and we'll remove it.
Quote and booking requests
- When a conversation looks like a business could help you directly, the assistant may offer to email them for you as a quote or booking request. It's always your choice: nothing is sent unless you ask for it in the conversation, and the chat tells you what was shared. Your name, contact details and any preferred time are attached from your profile, so you need an account and the business has a real person to reply to.
- We deliver the request and tell the business it arrived. We are not a party to whatever happens next. We don't check the business, we don't guarantee a reply, a price, availability or a booking, and any agreement you reach is between you and them.
- Businesses on a free plan are told a request arrived but can't see who sent it until they upgrade. Every request is kept either way.
- If you run a website, requests sent to you are yours to use for replying to that customer, under your own privacy notice and the law that applies to you. Don't use them for unrelated marketing. We may stop delivering requests to a website that misuses them, and any website can switch these emails off from the link in every message.
- Don't use requests to spam, mislead or harass a business. We limit how many requests an account can send.
Acceptable use
Please use FireSiteChat responsibly. You agree not to:
- overload, disrupt, or interfere with the service, or try to get around its limits or security;
- try to manipulate or misuse the AI, or access information or parts of the service that aren't meant for you;
- use the service to break the law or to infringe anyone's rights.
To keep the service reliable and fair for everyone, we may set limits and may restrict, suspend, or block any use (including anonymous use) that we consider abusive, excessive, or a risk to the service, at any time and without notice.
Plans, payments, and changes to the service
Free use is subject to fair-use limits that may change. We may also introduce new features and ways to support the service, including paid options. Paid plans come with their own terms shown at the time of purchase, including any cooling-off rights your local law gives you. We may adjust limits and features with reasonable notice to account holders, and we don't promise the service will always be available or uninterrupted.
The service is provided "as is"
We work hard to keep FireSiteChat useful and available, but we provide it "as is" and can't promise it will always be available, error-free, or fit for a particular purpose, to the maximum extent the law allows. Nothing here removes rights you have under laws that can't be excluded (such as consumer-protection laws). Otherwise: we're not responsible for indirect or consequential loss, or for decisions you make based on AI answers; if you use the service without paying, we have no liability to you; and if you've paid, our total liability is limited to what you paid us in the previous 12 months.
Changes to these terms
We may update these terms. The date above shows the current version, and we'll notify account holders in the app before significant changes take effect. Continuing to use the service after that means you accept the update.
General
If part of these terms can't be enforced, the rest still applies. These terms and the Privacy Policy are the whole agreement between us about the service. You can't transfer your account to someone else; we may transfer these terms as part of a business change, with notice to account holders.
Contact and governing law
FireSiteChat is operated by Xapital Pty Limited (ABN 34 627 856 946, trading as aiders). Contact info@firesitechat.com. These terms are governed by the laws of New South Wales, Australia; if you're a consumer, you keep any rights your local law gives you.